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01.Can I visit your showroom?
02. Can I pick up the furniture at your location to avoid shipping fees?
03. Can I return my item?
04. What happens if my item is out of stock?
05. Which sofas do you have in stock?
06. Is there an additional charge for different colors?
07. What is the turn around time on a custom built sofa?
08. How do I select my color?
09. Why don't we ship out of the United States?
10. What method of shipment do we use?
11. Can you please send me some color samples?
12. What happens if I cancel my order?
Can I visit your showroom?
Yes! We are located at 794 Golf Lane, Bensenville IL 60106. Call ahead at 800-554-3504 to set up an appointment! We are open Monday - Friday 8:30 - 5:30pm CST. Click here to get directions.
Can I pick up the furniture at your location to avoid shipping fees?
Yes! If you are able to pick up your furniture we would love to see you! Sales tax of 8.25% will apply for Illinois Resident and or pick up item. Please come before 4:30pm if you are intending to pick up an item.
Can I return my item?
Yes, we want happy customers! If you are unsatisfied for any reason you can return your item with a 30% restocking fee plus all shipping charge incurred (including shipping to you and return shipping to us) within 7 days of receipt of the item. We will be happy to provide freight bills to calculate the total cost. The items must be returned in new condition in the original packaging and arrive at our warehouse within 30 days.
After 30 days since delivery of your order to you or your delivery address, Interior Express will not cover or otherwise provide compensation for any damages or defects to your product. Please have your item returned to us within 30 days to be eligible for a refund, partial refund, or replacement.
If you were sent a wrong color item, damaged item or item with manufacturer defect, this is very rare but if this happens, we will send you a replacement after the original item is returned. You also have the option to receive credit towards local repair in such cases. For any item which we can replace by sending parts or cover set, we would send the parts or cover set at our cost to you. If any item is lost in transit, we will need to confirm loss with the carrier, who might require up to 10 business days to finalize a dock search, before we send out replacements. However, if you insist on a return, cancellation or refund for any of the above mentioned situations, the case will fall under our normal return policy and we would charge a 30% restocking fee and all shipping charges.
If a claim with the carrier is needed, we ask that you document any damage by taking photos of the damage and submit a written claim to our claims department within 7 days of delivery of the item.
Please keep the original packaging for the claims and returns. Interior Express will not be able to provide extra packaging matrial for return shipments.
All replacement and refunds will be processed after the returned item arrives at our warehouse and an inspection iscompleted.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Actual products may differ in color due to lighting conditions, monitor settings, brands and variations in wood grain. InteriorExpress reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
What happens if my item is out of stock?
Because we are also selling these items locally and offline, it is sometimes difficult to ensure stock availability. You may call us at any time at 800-554-3504 to check availability. If your item is out of stock we can provide you with an estimated delivery date.
Once you submit your order online or through the phone, your credit card will be automatically charged. Our customer service will notify you through email if the item is backordered. For backordered items, you will have the option to cancel your order and receive full refund, but please be aware that we will only be able to reserve the inventory for orders with complete payments.
Which sofas do you have in stock?
Since we are continuously updating our inventory, most of the sofas we carry are in stock or are expected in stock within two weeks on our Stocked Sofas category. If you would like to custom order a color that will match your existing interior design, please expect delivery in 8 to 12 weeks. To see the available custom color options please visit our swatch request page.
Is there an additional charge for different colors?
For custom order sofas, you can mix and match any color available from the same upholstery grade you have ordered with no additional charge. There will be extra charge for an upgrade to Premium leather colors. Additional cover sets for custom order fabric sofas are available for additional charges.
What is the turn around time on a custom built sofa?
All custom ordered sofas must be paid in full before we can start to process the order. Any cancellation of custom order will be subject to 30% restocking fee plus all shipping charge incurred.
Our typical turn around time on a custom ordered sofa is 8 - 12 weeks which is much faster than most furniture stores local to your home can deliver a sofa.
How do I select my color?
You can specify color during your checkout process or calling 800-554-3504. To see the available custom color options please visit our swatch request page.
Do we ship Internationally, or to Alaska or Hawaii?
Due to the costs of shipping outside of the 48 contiguous United States we are unable to honor regular shipping rates on our website for orders shipped to Alaska or Hawaii, or internationally. Please contact us at sales@interiorexpress.com with your postal code, together with the product number and quantity you intend to purchase, and our customer service would be happy to assist you with shipping quotes.
What method of shipment do we use?
Most of the items we carry are in stock, ready for immediate shipping. You will receive a shipping confirmation email with a tracking number when your order has shipped.
Smaller items such as bar stools and ottomans are sent by Fedex. You can expect delivery in 5 to 10 days as the order leaves our warehouse.
Large items such as sofas, sectionals, and theater seats are sent by freight carrier. To view our full policy regarding freight shipping, please view this link. Freight Shipping Policy.
Please contact us for details if you need to ship to Alaska, Hawaii, or internationally.
Can you please send me some color samples?
Yes, you can view all of our colors and order samples on our swatch request page.
What happens if I cancel my order?
Any cancellation will be subject to a cancellation fee of 30% of the total amount and all shipping charges incurred. Any changes in the order or cancellation must be submitted in writing by email to sales@interiorexpress.com.
Price Adjustments
Interior Express reserves the right to adjust pricing at any time. This includes (but is not limited to) general price drops, promotional or sale pricing, and coupon codes. Should you request a price adjustment after your order has been submitted as well as after a price drop has occurred on the product purchased, it is at the sole discretion of Interior Express whether or not a price adjustment will be honored.
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