| |
|
|
|
Interior Express
Frequently
Asked Questions
|
01.
Can I visit your showroom?
02. Can
I pick up the furniture at your location to avoid shipping fees?
03. Can
I return my item?
04. What
happens if my item is out of stock?
05. Which
sofas do you have in stock?
06. Is there
an additional charge for different colors?
07. What
is the turn around time on a custom built sofa?
08. How
do I select my color?
09. Why
don't we ship out of the United States?
10. What
method of shipment do we use?
11. Can
you please send me some color samples?
12. What
happens if I cancel my order?
Can I visit your showroom?
Yes! We are located at
794 Golf Lane, Bensenville IL 60106. Call ahead at 800-554-3504 to set
up an appointment! We are open Monday - Friday 8:30 - 5:30pm CST.
Click
here to get directions.
Can I pick up the furniture at your location to avoid
shipping fees?
Yes! If you are able to pick up your furniture we would love to see you!
Sales tax of 8.25% will apply for Illinois Resident and or pick up item.
Please come before 4:30pm if you are intending to pick up an item.
Can
I return my item?
Yes, we want happy customers! If you are unsatisfied
for any reason you can return your item with a 30% restocking fee plus
all shipping charge incurred (including shipping to you and return shipping
to us) within 7 days of receipt of the item. We will be happy to provide
freight bills to calculate the total cost. The items must be returned
in new condition in the original packaging and arrive at our warehouse
within 30 days.
If you were sent a wrong color freight item, this is very rare but if
this happens please send it back to us and we will send you the color
you asked for. For any item which we can replace by sending parts or cover
set, we would send the parts or cover set at our cost to you. However,
if you insist on a refund, this will fall under our normal return policy
and we would charge a 30% restocking fee and all shipping charges.
If there is a claim, we ask that you document any damage by taking photos
of the damage and submit a written claim to our claims department within
7 days of receipt of the item.
What happens if my item is out of stock?
Because we are also selling these items locally
and offline, it is sometimes difficult to ensure stock availability. You
may call us at any time at 800-554-3504 to check availability. If your
item is out of stock we can provide you with an estimated delivery date.
Which sofas do you have in stock?
Since we are continuously updating our inventory,
most of the sofas we carry are in stock or are expected in stock within
two weeks. If you would like to custom order a color that will match your
existing interior design, please expect delivery in 8 to 12 weeks. To
see the available custom color options please visit our swatch
request page.
Is there an additional charge for different colors?
Any color available can be ordered with no additional charge.
What is the turn around time on a custom built sofa?
We require payment in full upfront upon ordering.
Our typical turn around time on a custom ordered sofa is 8 - 12 weeks
which is much faster than most furniture stores local to your home can
deliver a sofa.
How do I select my color?
You can specify color during your checkout process
or calling 800-554-3504. To see the available custom color options please
visit our swatch
request page.
Why don't we ship Internationally, or to Alaska or
Hawaii?
Due to the costs of shipping outside of the 48 contiguous
United States we are unable to provide our customers reasonable shipping
rates.
What method of shipment do we use?
Most of the items we carry are in stock, ready for
immediate shipping. You will receive a shipping confirmation email with
a tracking number when your order has shipped.
Smaller items such as bar stools and ottomans are sent by DHL. You can
expect delivery in 7 to 10 days for them.
Large items such as sofas, sectionals, and theater seats are sent by freight
carrier. To view our full policy regarding freight shipping, please view
this link. Freight
Shipping Policy.
Sorry, but we do not ship to Alaska, Hawaii, or Internationally
Can you please send me some color samples?
Yes, you can view all of our colors and order samples
on our swatch
request page.
What
happens if I cancel my order?
Any
cancellation will be subject to a cancellation fee of 30% of the total
amount and all shipping charges incurred.
|
| |
|
|
|
| . .
. . . . . .
. . . . . .
. . . . . .
. . |
|
 Interior Express
794 Golf Lane
Bensenville, IL 60106
United States
Ph: 800-554-3504
Fax: 630-238-8470
e-mail: sales@interiorexpress.com
Powered by Fortune3
E-Commerce Solutions - Ecommerce Shopping Cart Software
|
|
|
|
|
