How We Started
started as a furniture importer in 2002. The current CEO's father ran
a factory in China for the last 25 years that made school desks for
the Chinese market. After the son moved to the United States and got
a Graduate Degree in Business, the father started pressuring him to
get into the family business. The son opened up a 7,000 square foot
warehouse in Bensenville, Illinois and started importing furniture to
sell to local furniture stores.
A few months into
the business the current CEO found eBay and posted, of all things, a
300 lbs glass table which sold in a few days. The whole staff, which
consisted of 3 people at the time, joined together to build a crate
for the humongous glass table and shipped it to New York. After the
table made it to the customer safely (a testament to the careful packaging
Interiorexpress still does) he thought he had a good business idea.
On the import side of the business, all of the father's friends started
suggesting products to import and they started sending samples to the
United States to test market.
After about 3 months
in business we found that the only way to stay alive selling furniture
online is to sell a product at such a tremendous value to the customer
that you will never get a product returned. It's just too expensive
to keep shipping furniture around the county to stay in business. Typically
we try to find items that are currently selling for 1.5-2x what we can
source and sell the items for currently. So if we see a contemporary
sectional sofa selling for $2,500 and we can sell it to you for $1,500,
we know that customers aren't going to be upset when they get a $2,500
value and aren't going to send it back. We encourage you to price shop
and we stand behind our quality.
Today, we have expanded
our product selections into contemporary sectional sofas, leather sofa
sets and leather sectionals, hassocks or storage ottomans, leather ottomans,
bench ottomans and foot stools. Bar stools and dining chairs like parsons
chairs and kitchen chairs have made an appearance in 2005, as well as
resturaunt chairs. We have tried some classics like the Pavilion Chair,
the Le Corbusier line and others. And what classic line is complete
without Arco Lamps and Bertoia chairs.
Today we distribute
from a 120,000 square foot facility, we employ a staff of customer service
representatives to help you with anything you need. Our warehouse is
open to the public and we would love to have you out!
Customers are also
invited to visit our showroom. We are located at 794 Golf Lane Bensenville,
IL 60106 (directions
here). If you need any assistance please call 800-554-3504 or e-mail:
Our regular customer service hours are Monday - Friday 8:30 - 5:00pm