Standard Return Policy for Small Package Items
You can initiate a return for most new and unopened items within 7 days of delivery. You will incur original shipping charges along with actual return shipping fees, as well as 30% restocking fee. Return shipping fees typically range from $20 to $100 for small package items, but may be more ($200 - $400) for larger items.
During free shipping promotional periods, though shipping fees do not apply for you when purchasing, Interior Express is still paying the carrier to handle your shipment and deliver your products. These shipping fees reflect a non-refundable service. Shipping fees apply for all these purchases, if being returned. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a partial refund for opened or used products.
If the return is a result of our error or defective product, please contact us within 7 days of delivery for a replacement. If you choose to return the item for a refund, both way shipping charges will apply.
Oversized-Item Return Policy
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. Return shipping fees typically range from $150 to $695, but may be more for larger items.
All returns are inspected upon arrival at our warehouse. Items not in their original, new, unopened condition may qualify for a partial refund of the product’s price. Upon our inspection of returned merchandise, Interior Express reserves the right to deduct the original shipping charge and actual return shipping fees from your refund.
We hope that every product you receive arrives with all the parts necessary to fully assemble your product. Should you discover that a part is missing, please review your assembly instructions to locate the missing part number needed, and email Customer Care at firstname.lastname@example.org